How do I return or exchange an item?
Use our Return and Exchange Form to determine if your item can be returned and request a return or exchange. Gentec can not accept responsibility for damage incurred after a customer has signed for the merchandise in good condition.

If I return or exchange an item how long does it take to process?
Two to four weeks.

What is your return policy?
Items can be returned within 30 days with authorization by filling out all of the information on the Return and Exchange Form below. Refunds are for the cost of product only. After 30 days, the item is subject to warranty and must be authorized by a customer service representative either by the Return and Exchange Form below or by calling 1-613-833-0435 (8 AM to 5 PM Eastern Time, Monday - Friday).

Easy Return and Exchange Form - Use it to get a return authorization!

• Please wait for a Return Authorization # before returning. You will need to write this # on the return label located on the front of the packing slip.
• Gas and diesel-powered items cannot be returned to Gentec once they have been gassed or oiled. If they have been gassed or oiled fluids must be removed.
• Items can be returned within 30 days with authorization and by filling out the form below.
• If your merchandise arrived damaged, call the carrier that delivered your package within 24 hours of receipt before contacting Gentec.
• To return an item, please read and follow the instructions below to insure prompt handling of your return.

As an alternative to the form below, we encourage you to call our customer service line at 1-613-833-0435 (8 AM to 5 PM Eastern Time, Monday - Friday).

First Name		Last Name
Email		Customer Number
Order Number
List the items you are returning. Select the return code that best describes the reason for your return.

Item No.	Qty	Description	Price ($)	Total ($)	Return Code
					Select one...Order Arrived too LateDefective/DamagedNot What I ExpectedNot Satisfied with PerformanceNot Satisfied with QualityOrdered Wrong ItemWrong SizeOther (Explain in Comments)
					Select one...Order Arrived too LateDefective/DamagedNot What I ExpectedNot Satisfied with PerformanceNot Satisfied with QualityOrdered Wrong ItemWrong SizeOther (Explain in Comments)
					Select one...Order Arrived too LateDefective/DamagedNot What I ExpectedNot Satisfied with PerformanceNot Satisfied with QualityOrdered Wrong ItemWrong SizeOther (Explain in Comments)
Returns Grand Total
Comments: If returning defective or damaged merchandise, please describe its condition.
What would you like us to do for you? Refund Credit (Submit Request) Replace / Exchange (Continue)

Item No.	Qty	Description	Price ($)	Total ($)
Exchange Grand Total
!STOP! Before returning merchandise, please note the following: If your merchandise arrived damaged, call the carrier that delivered your package within 24 hours of receipt. Use the original box or use a sturdy substitute to ship items. Goods must be returned within 30 days of receipt for refund or exchange. Items must be unused or defective to be returned. C.O.D. returns cannot be accepted. Gas and diesel-powered items cannot be returned to Gentec once they have been gassed or oiled. If they have been gassed or oiled all fluids must be removed.
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